I've pre-booked my car parking, what should I do when I get to the airport?
On arrival at the car park:
Drive up to the entrance barrier for your chosen car park and stop. The Automatic Number Plate Recognition system (ANPR) will read your vehicles number plate, verify this against your booking details and the barrier should then open automatically. Please note, this process may take up to 30 to 40 seconds to happen. If for any reason the barrier does not open after this time, please press the Assistance button and a member of staff will confirm your booking details with you and subsequently open the barrier to allow you entry. Please DO NOT press for a ticket to gain access to the car park, as this is not required and doing so will disable the ANPR system in relation to your booking.
On exiting the car park:
Proceed straight to the exit barrier and stop. The ANPR system will read your vehicles number plate, verify this against your booking details and the barrier should then open automatically. Please note, this process may take up to 30 to 40 seconds to happen. If for any reason the barrier does not open after this time, please press the Assistance button and a member of staff will confirm your booking details with you and subsequently open the barrier to allow you exit. Please DO NOT in any circumstance insert your credit card or debit card into the barrier as a further payment will be taken.
We offer the following Car Parking options for Blue Badge holders:
For dropping off and picking up friends and family, park in our Short Stay Car Park for up to 30 mins for FREE. For longer stays, pre book Short Stay, Long Stay* 1, Long Stay 4*or Jet Parks Plus* on-line.
All Car Parking options above can be booked on-line or via our call centre on 0808 169 7032**
Call 0808 169 7032 for our Customer Service and Feedback Teams
* Long stay 4 and Jet Parks Plus are busable products. All buses are DDA compliant.
(**Calls are free from landlines and mobiles).
In the event that a Blue Badge bay is not available you may use any bay within the Short Stay Car Park.
Blue Badge holders are entitled to use the Short Stay Car Park for up to 30 minutes FREE. The ticket obtained on entry, together with the Blue Badge must be presented at the Car Park Enquiries Office located opposite the Arrivals Hall in order for the ticket to be validated for the free exit. Any time spent in the Short Stay Car Park after the first 30 minutes is chargeable as per the tariffs displayed on entry. The free period does not apply to the Rapid Drop Off zone.
What happens after I have made my car park booking?
You will receive an on-screen confirmation, detailing your booking reference and instructions. Please print this page for your records as you’ll need this information at the airport.
We will also send you a confirmation email. Please ensure your vehicle registration details are correct as this is used to give you access to the car park. There is an option to amend your booking if you will be arriving at the airport in a different vehicle than originally planned. Failure to receive this confirmation email has no bearing on the status of your booking.
What payment methods are accepted for car parking?
Pre-booking via the website or call centre
We accept Visa, MasterCard, Delta, Maestro, American Express, JCB, Electron and Solo for pre-booking. We are unable to accept any other form of payment via this website or the call centre. Please note if you choose to pay by credit card or prepaid card, you will be charged a £1.50 card fee. We do not charge a fee for debit cards.
Payment at the car park
We accept all major credit and debit cards as well as cash at the car park pay machines. Receipts are available on request. Please note if you choose to pay by credit card, you will be charged a £1.50 credit card fee. We do not charge a fee for debit cards.